Refund policy
Return & Refund Policy
1. Overview
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we're here to help.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returned within 30 days of the delivery date
- Item must be unused, unwashed, and in original condition
- Item must be in the original packaging
- Proof of purchase (order number or receipt) is required
Non-returnable items:
- Items marked as Final Sale
- Personalized or custom orders
- Hygiene-related products (grooming tools, lick mats, etc.) once opened
3. Refund Process
Once your return is received and inspected, we will notify you by email. If approved:
- Refund will be issued to your original payment method
- Processing time: 5–10 business days
- Shipping costs are non-refundable
4. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at lyranoco@gmail.com.
5. Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- A photo of the item
We will send a replacement or issue a full refund at no extra cost.
6. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- We are not responsible for items lost in return transit