Shipping policy

Shipping Policy

1. Overview

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed the next business day
  • You will receive a confirmation email with tracking information once your order has shipped

3. Shipping Methods & Delivery Times

Shipping Method

Estimated Delivery Time

Standard Shipping

6–9 business days

⚠️ Delivery times are estimates and may vary due to customs, weather, or carrier delays.

4. Shipping Rates

  • Shipping rates are calculated at checkout based on your location and selected shipping method
  • Free standard shipping may be available on orders over a specified amount (displayed at checkout)

5. International Shipping

  • We ship worldwide to most countries
  • International orders may be subject to customs duties, taxes, or import fees
  • These charges are the responsibility of the customer and are not included in the order total
  • We are not responsible for delays caused by customs clearance

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number by email
  • You can track your order via our website or the carrier's tracking page
  • Please allow 24–48 hours for tracking information to update

7. Shipping Restrictions

  • We are unable to ship to P.O. Boxes in some regions
  • Some products may have shipping restrictions to certain countries due to regulations

8. Lost or Stolen Packages

  • We are not responsible for packages that are lost or stolen after confirmed delivery
  • If your tracking shows delivered but you have not received your package, please:
    • Check with neighbors or building management
    • Contact the carrier directly
    • Reach out to us and we will do our best to assist you

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We will arrange a replacement or refund promptly.

10. Address Accuracy

  • Please ensure your shipping address is correct at checkout
  • We are not responsible for orders shipped to an incorrect address provided by the customer
  • If you notice an error, contact us immediately before the order is processed